About Us Company Hosting FAQ's Contact Us

Pre-sales questions

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. PayPal, Xoom.com, Wire Transfer
Q. Do you allow adult sites?
A. No, we do not allow adult sites.
  Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.
  Q. Can I pay monthly?
A. Yes, you may pay monthly
Q. How long does it take to setup my account?
A. Your account will be setup within 24 hours of ordering
  Q. Are there any hidden costs, or setup fees?
A. No
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.
  Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
  Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.
  Control panel  
Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
  Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
  Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here
  Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.
Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
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